Our Promise of Care 


Person-Centred Care

Penpergwm House’s main aim is to help you negotiate your (or your relative’s) next stage of life and to support you making the right choices and decisions regarding your or their care going forward.  Our promise of care is to endeavour to guide you through this process and to ensure that our main priority is understanding the individual needs of each and every client.  

We are proud to be able to provide a wide range of care options within Penpergwm House but it is important to be clear about the choices available to you.

Home Care - Available From Penpergwm Home Care

Home Care or Domiciliary Care is care that is provided in an individual's home. This can be arranged privately by the individuals themselves or someone acting for them or in some cases arranged by Social Services following an assessment of need. The care can be provided in a range of ways from helping with shopping and housework through to medical assistance and personal care. 

Day Care Available At Penpergwm House

Day time care for individuals who may live alone and would like some company or for relatives and carers to gain some time for themselves knowing their loved one is in a safe and supported environment. Day Care has been created to enrich and complement a maturing lifestyle with meals, activities, entertainment and socialising all included. Flexible hours. Open 7 days a week, with transport available.

Residential Care - Available At Penpergwm House

Residential care refers to short, mid or long-term care given to people who live in a residential setting rather than in their own home or family home.  The aim is that an individual will feel as comfortable and familiar in the care home as they would in their own home, bringing with them whatever personal possessions they want and taking part in whatever activities that appeal to them as individuals. 

EMI – ‘Elderly Mentally Infirm’ - Available In Specialist Homes

EMI nursing homes specialise in caring for elderly people who suffer from a mental illness, such as Alzheimer’s and Vascular Dementia and typically have an emphasis helping to stimulate and support mind and body. Care is overseen by a Registered Nurse.

Nursing Care - Under Review At Penpergwm House

A nursing home offers the highest level of care for people other than being in a hospital. Nursing homes provide a higher level of medical care where Registered Nurses are available 24 hours a day.

Palliative Care Available At Penpergwm House

The aim of palliative care is looking after people needing special care at the end of their life. The aim is to improve the quality of life of both the patient and their family who are facing the complexities and trauma associated with this time. Palliative care is provided by a specially-trained team of professionals who work together to provide an extra level of support at a difficult time.


Respite Care Available At Penpergwm House

Care provided for a specific period of time when the intention is for the client to return home. It can take place in Residential, EMI or Nursing Homes.
Penpergwm House,
Nov 3, 2015, 3:31 AM